Cancellation & Refund Policy

Cancellation and Refund Policy:

Conveniently place your return request online if you've received an item in a 'Damaged', 'Defective' or 'Not as Described' state..

TIP:

For additional instructions check your email/SMS. We send you important updates from time-to-time.

Login to spiritualbuy.com, place a return request:

    1. Create a Return Request

        - Go to customer service       

        - Click 'Return' to open the Return Request form

        - Enter order information, Product Information & Reason for Return

    2. 'Item to be Returned' is picked up

        The item you wish to return will be picked up from your doorstep.

    3. Replacement/Refund Initiated

        Once the Seller receives the originally delivered item, a Replacement item is shipped or a full refund is issued.

 

Important:

         Please ensure that the product is in unused and original condition. Include everything from the package you've received including price tags, labels, original packing, freebies and accessories.

Hassle-free Returns:

  We try our best to offer you a hassle-free returns experience.

- Returns including all replacements/pickups are done free of cost.

- In case of Refunds, the entire amount paid by you including shipping and gift wrapping charges are transferred to your account.

- We strive to ease the pickup process for you in case of returns. In most of the cases we deliver the replacement while we do the pickup.

- In a few other cases, we ensure that pickup is arranged at the earliest and we ship the replacement as soon as we receive the item from our courier partner.

- In the rare scenario where a pickup cannot be done in certain areas, you can ship the product through any other courier. You will be reimbursed the shipping charges    against the original receipt.

- Replacement is subject to availability of stock with the Seller. In case a Replacement is not available, Seller will refund the amount for the same.

Exceptions:

There are certain scenarios where it is difficult for us to support returns.

-Return request is made outside the specified time frame.

-Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories.

-Defective/damaged products that are covered under the manufacturer's warranty.

-Product is damaged due to misuse or Incidental damage due to malfunctioning of product.

-Any consumable item that has been used or installed.

-Products with tampered or missing serial numbers.

-Made-to-order / custom jewellery.

-Fragile items, hygiene related items.